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VoIP costs

Find out the different costs associated with setting up and running VoIP.

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Proposal to tighten Triple Zero requirements for satellite phone...

All handheld satellite phone services will be required to provide access to Triple Zero from 1 July 2013, under a new ACMA proposal to amend the Emergency Call Service Determination.

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Resolving problems with your VoIP provider

The Telecommunications Industry Ombudsman (TIO), an independent body, provides assistance resolving industry complaints.

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Mobile number portability code

Access the industry code for mobile number portability.

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Introduction to VoIP

Learn about the advantages and unique features of VoIP, including potential limitations, when compared to a fixed-line phone.

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Charges for calls to 13, 1300 & 1800 numbers

Learn about the cost of calls to 13/1300 and 1800 numbers.

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VoIP & emergency call services

Emergency call services and the obligations on carriers and carriage service providers who supply VoIP services.

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Fictitious numbers for film, TV & radio

Learn about the ACMA's reserved series of telephone numbers for use in radio, books, films and television.

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Emergency Triple Zero calls

Any call to Triple Zero is free.

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Number portability overview

Read about the ACMA and ACCC’s responsibilities regarding the regulation of number portability.

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Special numbers overview

Learn how special numbers give you some information about the number you are calling.

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Subscribing to a VoIP service

Read this information about VoIP to help you identify your requirements and choose a suitable VoIP service.

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Local number portability: keeping your number

Local number portability lets you change your phone company without changing your telephone number.

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Freephone and local rate number portability

Read through the process of porting a freephone or local rate number.

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All about portability - keeping your number

Read an overview of information about keeping your number when you change mobile phone service providers. Click here for more.

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Phonewords fact sheet

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Mobile number portability overview

Read what your rights are for changing service providers and keeping your mobile number.

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What role does your number play in managing your communications?

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Will telephone numbers still be useful?

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Will your telephone number be worth keeping?

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Main form of communication image

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Forms of communication personally used by age image

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Is a local call from a landline timed Image

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Proposal to make calls from mobile phones to freephone numbers free

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VoIP security

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Mobile number portability FAQ

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Telephone numbers and number portability—your rights

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Communications Alliance Industry Code Mobile Number Portability C5702009

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Read our telco blogs

Access the full list of ACMA telco blogs.

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The key to unlocking your mobile

Is your mobile phone locked to a network? Learn which providers lock phones and how to unlock if you need.

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Rights of use of premium rate service numbers ACIF C554:2004

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Rights of use of numbers code

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VoIP and local number portability

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Free of charge mobile calls to 1800 numbers from 1 July

From today the majority of mobile operators will be providing free of charge mobile calls to 1800 numbers.

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